Privacy Policy

Last updated: 12 July 2026

D.O Autos respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and the rights available to you.

1. Who we are

D.O Autos provides mobile vehicle servicing, repairs, key programming and key-cutting services.

For data protection purposes, D.O Autos is the controller responsible for your personal information.

Business name: D.O Autos
Address: Hereford
Telephone: 01432 667 069
Email: support@doautos.co.uk
Website: www.doautos.co.uk

2. Information we collect

Depending on how you contact us or use our services, we may collect:

Your name, telephone number and email address.
Your home, workplace or service address and postcode.
Your vehicle registration, make, model, year and other vehicle information.
Details about the service, repair or key assistance you require.
Booking, quotation, invoice, payment and service-history information.
Messages, photographs or documents you send to us.
Website-account information where you create an account.
Technical website information, including your IP address, browser, device and website activity.
Marketing preferences and cookie choices.

Please do not provide personal information that is not necessary for us to deal with your enquiry or booking.

3. How we collect your information

We may collect information when you:

Complete a contact, quotation or booking form.
Telephone, email or message us.
Book or purchase a service.
Create or use a website account.
Interact with our social-media pages.
Visit and use our website.
Provide information while we are carrying out work on your vehicle.

We may also receive limited information from website, booking, payment or communications providers used to operate our business.

4. How we use your information

We may use your information to:

Respond to enquiries and provide quotations.
Arrange, confirm, change or cancel appointments.
Travel to the location where the service will be completed.
Provide vehicle servicing, repairs and key services.
Identify your vehicle and confirm parts or key compatibility.
Take payments and issue invoices or receipts.
Contact you about an existing booking or completed service.
Manage warranties, guarantees, complaints or customer-service enquiries.
Maintain financial, tax and business records.
Prevent fraud, misuse and security incidents.
Improve our website and services.
Send marketing communications where you have agreed to receive them or where the law otherwise permits this.

5. Our lawful bases

We only use personal information where we have a lawful reason to do so. Depending on the circumstances, we may rely on:

Contract: where information is needed to provide a quotation, arrange a booking or complete a service you have requested.

Legal obligation: where we must keep information for tax, accounting, insurance, regulatory or legal purposes.

Legitimate interests: where information is reasonably required to operate, protect or improve our business, respond to customers and prevent fraud, provided that your rights do not override those interests.

Consent: where you have specifically agreed to marketing, optional cookies or another use of your information. You can withdraw your consent at any time.

Businesses must identify an appropriate lawful basis and explain it in their privacy information.

6. Payments

Where online payments are available, payments may be processed by a third-party payment provider.

We may receive confirmation that a payment was successful, together with information such as the amount, date and transaction reference. We do not normally receive or store your complete payment-card details.

Payment providers process information under their own privacy policies.

7. Sharing your information

We may share information where necessary with:

Our website hosting and website-management provider.
Booking, email, communications and customer-management providers.
Payment-processing providers.
Accountants, insurers and professional advisers.
Parts suppliers where vehicle details are needed to identify the correct product.
IT, security and technical-support providers.
Government authorities, regulators, courts or law-enforcement bodies where legally required.
Another business if D.O Autos is sold, transferred or reorganised.

Service providers are only permitted to use personal information for the services they provide to us and must protect it appropriately.

We do not sell your personal information.

8. International transfers

Some website, booking, email, payment or technology providers may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate legal protections are in place, as required by UK data-protection law.

9. How long we keep your information

We only retain information for as long as reasonably necessary.

As a general guide:

Enquiries that do not result in a booking may be retained for up to 12 months.
Booking, customer, invoice and service records may normally be retained for up to six years.
Warranty and guarantee information may be retained for the length of the guarantee and for a reasonable period afterwards.
Marketing information will be kept until you unsubscribe or we determine that it is no longer required.
Website and security records will be kept in accordance with the retention periods used by our website and technology providers.

Information may be retained for longer where required because of a dispute, insurance claim, legal requirement or regulatory investigation. HMRC record-retention requirements vary according to whether a business is operated as a sole trader or limited company.

10. Cookies and website technologies

Our website may use cookies and similar technologies to:

Keep the website working securely.
Remember preferences and account sessions.
Process bookings and website forms.
Understand how visitors use the website.
Measure advertising or marketing performance.

Strictly necessary cookies may be used without consent where a legal exemption applies. Optional analytics, advertising or marketing cookies will only be used where the required consent has been obtained.

You can manage optional cookies through the cookie banner or your browser settings. UK cookie rules generally require clear information and active consent for non-essential cookies and similar technologies.

11. Marketing

We may send occasional information about our services, offers or business updates where you have consented or where marketing is otherwise legally permitted.

You can stop receiving marketing at any time by:

Using the unsubscribe option included in the message.
Contacting us by email.
Calling us on 01432 667 069.

Stopping marketing will not prevent us from contacting you about an existing enquiry, booking, payment, service or guarantee.

12. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how your information is used.
Object to certain uses of your information.
Request the transfer of information you provided to us.
Withdraw consent where processing is based on consent.
Complain about how your information has been handled.

These rights are not absolute and may be limited in certain situations, such as where we must retain records to comply with the law. The ICO confirms that privacy notices should explain people’s rights and how they can raise a complaint.

To exercise your rights, contact:

Email: support@doautos.co.uk
Telephone: 01432 667 069

We may need to confirm your identity before releasing or changing personal information.

14. Complaints

Please contact us first if you have concerns about how we use your personal information, and we will try to resolve the matter.

You also have the right to complain to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

15. Third-party websites

Our website may contain links to social-media pages or other third-party websites.

We are not responsible for the privacy practices, security or content of external websites. You should review their privacy policies before providing personal information.

16. Children’s information

Our services and website are not intended to collect personal information directly from children.

Anyone under 18 arranging a service should do so with the involvement of a parent or guardian.

17. Changes to this policy

We may update this privacy policy when our services, website providers, legal requirements or data-handling practices change.

The latest version will be displayed on this page with the date it was last updated.